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S 831 Cleared committee

Requires the VA to make veteran-facing calls from one well-known phone number with caller ID that identifies the VA, and to staff call centers in six U.S. time zones for health care appointment and referral questions.

Official title: REP VA Act

Next stop Senate floor: awaiting a vote
Timeline each lane is a chamber; dates pull from congress.gov actions
Senate
Introduced 04-MAR-2025
Referred 04-MAR-2025
Approved by committee 30-JUL-2025
Key points
  • Requires calls by VA employees or contractors about veterans' services or benefits to come from a single, well-known telephone number with VA caller identification branding, starting January 1, 2026
  • Requires the Veterans Health Administration to have at least one call center in each of six time zones: Eastern, Central, Mountain, Pacific, Alaska, and Hawaii, to address health care appointment and referral concerns, starting January 1, 2026
  • Excuses the Secretary from the call center requirement for locations in a time zone that does not follow daylight time
  • Adds the new section 6321 to chapter 63 of title 38, United States Code, and cites it in the table of sections; the bill is known as the Representing VA with Accuracy Act or REP VA Act
AI-generated from the Introduced in Senate text of 04-MAR-2025 · verify · report an error
Official CRS summary

Current. The Congressional Research Service's summary covers the bill's latest wording (Introduced in Senate, 04-MAR-2025).

CRS is the Library of Congress's nonpartisan research office. Read it on congress.gov
Committee referrals (1) Policy area

Armed Forces and National Security

Sponsor Dan Sullivan (R-AK) Cosponsors · 1
■ 1 D
1 Democrat